How it works
Clinician-led care from your first check-in to long-term maintenance.
Check your eligibility
Answer a short health questionnaire. It takes about two minutes, and we never ask for more than we need.
Clinician review
A UK-registered prescriber reviews your answers, usually within 24 working hours and often within hours. We may ask you for photo ID or more information.
Discreet delivery
Once approved, our partner pharmacy dispatches your treatment by Royal Mail Tracked 24 in plain, temperature-controlled packaging.
Ongoing care
Use the Lotus app to log doses, weight and side effects, follow the 12-week programme, and message our clinical team.
Easy reorders
We remind you about a week before your next supply. Answer a few questions and a prescriber reviews your reorder.
Delivery and reorders
How quickly will my order arrive?
Our prescribers aim to review every order within 24 working hours. Once approved, our partner pharmacy normally dispatches within one further working day. Orders approved before the 11am cut-off are sent by Royal Mail Tracked 24 in discreet, cold-chain packaging that keeps medicine at the right temperature for 48 hours. Delivery times are not guaranteed.
Where can you deliver?
We deliver to UK addresses only. We cannot deliver to PO boxes or parcel lockers.
What if my parcel does not arrive?
If your parcel has not arrived within 7 days, contact us and we will arrange a replacement, subject to prescriber approval.
How do reorders work?
About a week before your next supply is due, we will remind you. Log in, answer a few short questions about your progress, weight, any side effects and other medicines, and choose your dose. A prescriber reviews every reorder.
More than a prescription
Every treatment includes The Lotus Patient App: track your weight, doses and side effects, follow the 12-week programme, and talk to our clinical team whenever you need us. Join a community of more than 50,000 members who understand what you're going through.
When you're ready, our 12-week maintenance programme helps you keep your progress for the long term. Long-term maintenance, done properly.
Ready to start?
Our quick two-minute check-in tells you whether treatment could be right for you. A clinician reviews every assessment, often within hours.