Contact us
The quickest way to reach us is to send a message from the Lotus app or your account. We already know who you are, so there is no need to give your date of birth or order number.
Other ways to reach us
- Email: support@lotusweightloss.co.uk. We reply within 48 hours.
- Phone: 02921 151055, Monday to Friday, 12pm to 3pm.
- Callbacks: request a callback from your account, on weekdays between 12pm and 3pm.
Complaints
We take every complaint seriously. Tell us what happened by message or email and we will respond in writing within 7 working days.
Feeling unwell?
If you have a medical concern about your treatment, message our clinical team from the app or your account. If you need urgent medical help, call NHS 111, or 999 in an emergency.